Sansiri Public Company Limited
Who is Customer
The Challenge
Sansiri’s operational teams relied heavily on internal manuals, FAQs, Excel files, and process documentation to support day-to-day tasks. Employees across property management, accounting, finance, and IT support needed fast access to accurate information, but searching through scattered documents was time-consuming and inefficient.
As a result, when residents contacted the team with questions or issues, employees often struggled to identify where the required information was located. Searching through numerous files and manuals manually took significant time and created delays in customer support and issue resolution.
The organization needed a solution that could centralize knowledge access, help employees quickly retrieve the correct information, and reduce the dependency on individual staff experience or familiarity with internal documents.
The organization also needed to support multiple departments with different use cases, including:
- PMR operational procedures and troubleshooting
- Financial and accounting code lookup
- Resident and document management workflows
- Internal IT support and operational inquiries
In addition, Sansiri required:
- A secure Private GenAI environment
- Integration with internal communication channels
- Continuous feature enhancement and enterprise support
- Scalable AI infrastructure for enterprise-wide adoption
The Solution
Go Digit implemented ChatX, a Private GenAI Solution that enables Sansiri employees to instantly search and access internal knowledge through AI-powered assistants integrated directly into the organization’s internal chat environment.The solution leveraged advanced AI models including Claude Sonnet to provide intelligent internal assistance for employees.
The project included the development of specialized AI Assistants such as:
PMR Assistant
- Supports operational staff, accounting teams, finance teams, OM teams, and IT call center staff
- Helps employees quickly search procedures, resolve operational issues, manage financial documents, and handle resident-related workflows
- Reduces the time spent searching through large volumes of internal documents
Account Assistant
- Helps accounting and finance teams instantly search accounting and budget codes
- Improves speed and accuracy in accounting-related operations
- Reduces dependency on manual Excel searches
The solution was integrated directly into Sansiri’s internal chat environment, allowing employees to interact with AI assistants through familiar communication channels.
As part of the ongoing enhancement roadmap, the project also included:
- SharePoint integration
- Image processing in PDF files
- ChatX 3.0 updates
- Prompt optimization for AI agents
- UAT and Production environments
- Enterprise consulting and support services
The Benefits
By implementing ChatX, Sansiri significantly improved the speed of internal information access and resident support operations.
Key benefits included:
- Faster response times for resident inquiries and issue resolution
- Reduced time spent searching through thousands of internal files and manuals
- Improved operational efficiency across multiple departments
- Easier onboarding and support for new employees
- Reduced dependency on individual staff experience and knowledge
- Faster and more accurate support for residents
- Better overall service experience, as residents no longer need to wait long for answers or issue resolution
The solution enabled employees to work more efficiently and confidently while helping Sansiri deliver faster and more responsive support services to residents.
