Go Digit worked with Sansiri to make internal operational knowledge easier to find and use through a secure Private GenAI solution on AWS.
Who is the customer
Sansiri is one of Thailand’s leading property developers, with residential projects, condominiums and community services across the country. The company continues to invest in digital transformation to improve internal operations, employee productivity and resident service.
Sansiri partnered with Go Digit to implement ChatX as a Private GenAI solution for internal knowledge management and operational support.
The challenge
Sansiri’s operational teams relied on internal manuals, FAQs, spreadsheets and process documentation. Property management, accounting, finance and IT support teams needed accurate answers quickly, but the information was distributed across many files and repositories.
This made it difficult to respond quickly when residents raised questions or reported issues. Employees often had to search through manuals and documents by hand, creating delays and increasing reliance on individual experience.
Key use cases included:
- PMR operational procedures and troubleshooting.
- Financial and accounting code lookup.
- Resident and document management workflows.
- Internal IT support and operational enquiries.
Sansiri also required a secure Private GenAI environment, integration with internal communication channels, continuous product enhancement and infrastructure that could scale across the enterprise.
The solution
Go Digit implemented ChatX, a Private GenAI solution that lets Sansiri employees search internal knowledge through AI assistants integrated with the company’s internal chat environment. The solution uses advanced models, including Claude Sonnet, to provide grounded assistance for operational work.
Specialised assistants included:
- PMR Assistant for property management, accounting, finance, operations management and IT call centre teams. It helps staff find procedures, resolve operational issues, manage financial documents and support resident workflows.
- Account Assistant for accounting and finance teams. It helps staff find accounting and budget codes faster and reduces dependence on manual spreadsheet searches.
The solution was delivered with an ongoing enhancement roadmap covering:
- SharePoint integration.
- Image processing for PDF documents.
- ChatX 3.0 updates.
- Prompt optimisation for AI agents.
- UAT and production environments.
- Enterprise consulting and support services.
The benefits
By implementing ChatX, Sansiri improved the speed of internal information access and resident support across multiple departments.
Key benefits included:
- Faster response to resident questions and operational issues.
- Less time spent searching through internal files and manuals.
- More efficient work across property management, finance, accounting and IT.
- Easier onboarding and support for new employees.
- Less reliance on individual staff knowledge.
- Faster and more consistent resident support.
- A better service experience through shorter resolution times.
Operational impact
The Private GenAI environment gives Sansiri a foundation for expanding AI-assisted knowledge access while maintaining enterprise security, familiar communication workflows and ongoing support from Go Digit.
Stack
AWS · ChatX · Private GenAI · Claude Sonnet · Internal chat integration · SharePoint · Enterprise AI support